„In an efford to assist corporations to unlock the value of blogs, Gartener researchers have offered three main suggestions. First, identify a point of focus for the blog, and then work to understand the current bloggers and etiquette within the particular environment. Second, keep expectations at a reasonable level. While blogging can act as a low-cost supplement to other forms of communication, it is not a replacement. Finally, keep in mind that creating and maintaining an effective blog does require a fair ammount of skill and effort. Be realistic about your companies abilities, and if neccessary, do not hesitate to outsource initial blog hosting efforts (Valdes, Austing & Drakos, 2007).“
Biedenharn, Joe; Snyder, Jeff and White, Alex (2009): Technology Tutorial. Weblogs (Blogs). In: Deans, P. Candace (Hrsg.), Social Software and Web 2.0 Technology Trends. New York, Information Science Reference: 155.
„There may never be a direct correlation between the deployment of social software and the bottom line of the ledger sheet […], but the company will surely see the value reflected in subjective measures, like customer’s satisfaction, increased productivity, enhanced cost cutting, improved emloyee moral, and more.“
Quelle: Burkhardt, Peter (2009): Social Software Trends in Business: Introduction. In: Deans, P. Candace (Hrsg.), Social Software and Web 2.0 Technology Trends. New York, Information Science Reference: 15.