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Begriff – What is Social Software

„[…] social software is about using […] computer software, to support the process of social networking. It is important to note that the software itself is not performing the activityof social networking. The software is simply being leveraged to support and facilitate the creation and maturation of relationships between individuals, otherwhise known as social networking.

The value of social software lies in its ability to do two things. First, it helps to cross traditional barriers that keep individuals from creating relationships. […]. Second, social software assists people to better leverage their existing relationships in order to find knowledge.“

Quelle: Burkhardt, Peter (2009): Social Software Trends in Business: Introduction. In: Deans, P. Candace (Hrsg.), Social Software and Web 2.0 Technology Trends. New York, Information Science Reference: 3.

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